Refund policy

RETURNS & REFUNDS ON BOOKS (Print, eBook, Audiobook)

Digital purchases: eBooks & audiobooks are not eligible for returns or refunds, as these products are digital downloads and available instantly. The only time a refund will be considered for digital goods is due to a duplicate purchase. Please reach out to us within 48 hours for a duplicate purchase refund request.

The EU Right to Withdrawal Act does not apply to digital goods, as they are available instantly and there is no way to revoke access. These goods are considered final sale.

Print Books: You may cancel your order within 24 hours for a full refund. After 24 hours, I have begun processing your order, and at this point, the below considerations apply:

No refunds or returns will be offered on orders for damaged books, unless you cancel the order within 24 hours before I have begun processing. These are final sale items.

No refunds or returns will be offered on orders that have been personalized, unless you cancel the order within 24 hours before I have begun processing.

Preorders: For print books that are preorders, you may cancel your order for a full refund up to two weeks before the specified shipping time frame in the product description. Once that shipping time frame begins, the below considerations apply:

No refunds or returns will be offered for orders that have been personalized, unless you cancel the order within the specified time frame before processing begins.

If there is a problem with your order, please see the Damaged, Defective & Incorrect Order section below. To cancel your order or request a qualified refund or return, you can contact us at shop@authorjessicastaylor.com. 

RETURNS & REFUNDS ON ART PRINTS

For purchases of art prints, maps, or bookmarks, you may cancel your order within 48 hours for a full refund. After 48 hours, I have likely already shipped your order.

If there is a problem with your order, please see the Damaged, Defective & Incorrect Order section below.

Returns are not offered for buyer's remorse on art prints, except where required by law.

To cancel your order, you can contact us at shop@authorjessicastaylor.com.

FOR EU CONSUMERS:

According to Article 16(c) and (e) of the Directive 2011/83/EU of the European Parliament and of the Council of 25 October 2011 on consumer rights, the right of withdrawal may not be provided for:

1. the supply of goods that are made to the consumer's specifications or are clearly personalized;
2. sealed goods which were unsealed after delivery and thus aren't suitable for return due to health protection or hygiene reasons,

This Policy shall be governed and interpreted in accordance with the English language, regardless of any translations made for any purpose whatsoever.

EU 14 DAY COOLING OFF PERIOD: Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. However, your item must be in the same condition that you received it, unused and in its original packaging. You’ll also need the receipt or proof of purchase.

EU Customers may initiate a return or cancellation within their customer account page.

DAMAGE, DEFECTIVE, OR INCORRECT ORDERS

Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right, whether that be a replacement item, store credit, or another alternative to be determined on a case by case basis.